Privacy Policy
Elite Electrical Services is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, submit an enquiry or use our electrical services.
Elite Electrical Services is a trading style of HT PAT Testing Ltd, registered in England and Wales under company number 11902414.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
What Information Do We Collect?
We may collect personal information when you contact us, request a quotation, submit an enquiry or use our electrical services.
The information we collect may include:
Full name
Company or organisation name
Email address
Telephone number
Property or site address
Details of electrical installation, testing or maintenance requirements
Information submitted through website contact forms
Correspondence relating to enquiries and services
Website usage information, including IP addresses and browser details
We only collect personal information that is necessary for providing our services, responding to enquiries and managing our business operations.
How Do We Use Your Personal Information?
Elite Electrical Services uses personal information for legitimate business purposes, including:
Responding to enquiries and quotation requests
Arranging electrical installation, testing, inspection and maintenance services
Communicating with customers about appointments and project requirements
Preparing quotations, invoices and electrical testing documentation
Managing electrical projects, inspections and site visits
Maintaining customer records and service histories
Improving our website and customer experience
Meeting legal, regulatory and contractual obligations
Managing business administration and customer support
We do not sell personal information to third parties.
Legal Basis for Processing Personal Data
Under UK GDPR, we must have a lawful basis for processing personal information.
We may process personal data under the following legal bases:
Contractual Necessity: Where processing is required to provide our services or take steps before entering into a contract.
Legitimate Interests: Where processing is necessary for managing enquiries, maintaining customer relationships and operating our business, provided these interests do not override your rights.
Legal Obligations: Where we must process information to comply with applicable laws, financial reporting requirements or regulatory obligations.
Consent: Where you have provided permission for specific activities, such as receiving optional marketing communications where consent is required.
How Do We Share Your Information?
We may share personal information with trusted third parties where necessary to deliver our services or manage our business.
These may include:
Qualified electricians, electrical engineers and service contractors
IT support and website hosting providers
Customer management and administrative service providers
Payment processing and accounting providers
Professional advisers
Regulatory authorities where legally required
Any third parties processing personal data on our behalf must apply appropriate data protection and security measures.
We do not share personal information with unrelated third parties for their independent marketing purposes without an appropriate lawful basis.
How Do We Protect Your Personal Information?
Elite Electrical Services takes reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.
These measures may include secure systems, restricted access to personal information, password protection and appropriate data management procedures.
Although we take reasonable precautions to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
How Long Do We Keep Personal Information?
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected.
Retention periods depend on the nature of the information, the services provided and any applicable legal or regulatory requirements.
Customer records, electrical inspection reports, testing certificates, invoices and relevant business documentation may be retained where necessary for accounting, contractual or legal purposes.
When personal information is no longer required, we securely delete or anonymise it.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, monitor performance and understand how visitors interact with our content.
Cookies may collect information such as:
Browser type and device information
Pages visited
Time spent on the website
Website navigation and interactions
General website traffic information
Where required by law, we obtain consent before placing non-essential cookies, including certain analytics and advertising cookies.
You can manage cookies through your browser settings and any cookie preference controls provided on our website.
Marketing Communications
We may contact existing customers or individuals who have expressed an interest in our services where permitted by applicable marketing and data protection legislation.
Marketing communications may include information about electrical installations, electrical testing, inspections, maintenance and related services.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in relevant communications.
Your Data Protection Rights
Under UK GDPR, you have certain rights regarding your personal information.
These may include:
Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request corrections to inaccurate or incomplete personal information.
Right to Erasure: Request deletion of your personal information in certain circumstances.
Right to Restrict Processing: Request that we limit how your personal information is processed.
Right to Data Portability: Request the transfer of certain personal information to another organisation.
Right to Object: Object to certain types of processing, including direct marketing.
Right to Withdraw Consent: Withdraw consent where consent is the lawful basis for processing.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact us using the contact details available on our website.
Third-Party Websites
Our website may contain links to external websites operated by third parties.
Elite Electrical Services is not responsible for the privacy practices, security measures or content of external websites.
We recommend reviewing the privacy policies of third-party websites before providing personal information.
International Data Transfers
Some third-party service providers may process or store personal information outside the United Kingdom.
Where personal data is transferred internationally, we will ensure that appropriate safeguards are in place, as required by UK data protection legislation.
These safeguards may include UK adequacy regulations or approved contractual protections.
Children's Privacy
Our website and electrical services are intended for homeowners, landlords, property managers, commercial organisations, industrial businesses and individuals seeking professional electrical services.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to delete that information.
Changes to This Privacy Policy
Elite Electrical Services may update this Privacy Policy periodically to reflect changes in legislation, business operations or how we process personal information.
Any updates will be published on this page.
We recommend reviewing this Privacy Policy periodically to remain informed about how we handle personal information.
Contact Us
If you have any questions about this Privacy Policy, how we process personal information or your data protection rights, please contact us through our website.
Elite Electrical Services
A trading style of HT PAT Testing Ltd
Registered in England and Wales
Company Number: 11902414
Complaints
If you have concerns about how we handle your personal information, please contact us so we can investigate and address your concerns.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
You can contact the ICO directly for guidance or to submit a complaint.
We encourage you to contact us first so we have an opportunity to resolve your concerns.